Consignment Policy

Consignment Policy


Welcome to the Kapray Kloset Family and the Start of your Sales Journey!

 

We are happy to have you a part of the Kapray Kloset team and excited to help you sell your New and Gently Worn Designer Desi (Pakistani & Indian) clothing.  We have outlined our consignment program below, please read the policy to ensure you are comfortable with the process.

 

Feel free to reach out with any questions at consign@kapraykloset.com. 

 

Acceptable Consignment Items:

 

Women’s, Mens, Children Items:

 

  • Only Designer or Branded Items are accepted, please ensure all items have Designer labels clearly visible.

  • Items must be in one of the following conditions:
    • New with Tags
    • New without Tags
    • Gently Worn/Like New

 

Accessories:

 

  • Accessories Include Desi (Pakistani & Indian) Scarves, Dupatta’s, Shawls (Women & Men)

 

  • Items must be in one of the following conditions:
    • New with Tags
    • New without Tags
    • Gently Worn/Like New

 

All items must be free from any damage including but not limited to - odor, stain, rips or pulls, discoloration, missing stones/pearls.  Items should be damage free.

 

Item Submission:

 

  • Submit Your Items

 

    • Click on the ‘Sell Your Clothes!’ link at the top of our website and navigate to the ‘Consignment Form’ link.

 

 

    • A representative from our office will send you a detailed email with instructions on how to submit your consignment request via email with pictures of the items you are looking to consign.

 

  • Approval Process

 

    • Once your consignment details have been emailed to us, our team will review your submission and respond with an approval and the price they will be listed for.

 

    • An email response will be sent 24-48 hours after your consignment submission.

 

      • All new sellers are limited to submitting 5 items at a time, after you have made a successful sale through our website we will increase your posting allowance to 10 items.

 

  • Listing & Sales

 

    • Once your consignment items are approved, you can expect to see them posted to the website within one week.  All items can remain on the website for 60 days, on day 61 unsold items will be removed from the site.

 

      • Items not sold in 60 days can be extended as a sale item — details will be provided in the Consignment approval email explaining the Sale process.

 

      • You will have the option to remove the listing if preferred.

 

  • Shipping & Payout

 

    • Once your item is sold, you will receive a notification via email of the sale and details on where to ship the item.  You are expected to ship the item within 3-5 days and provide a tracking number that will be shared with the customer. 

 

    • The customer has 3 days post delivery confirmation to request any returns if the item was not as described.

 

      • Once the customer return request period has ended, a payment will be sent to you via Venmo or Zelle within 5-7 days after delivery confirmation.

 

        • We retain 15% of the sale price of the item, you will be paid 15% less the sale price of the item.

 

  • Returns & Responsibility

 

    • It is your responsibility as the seller to ensure all descriptions and photos of the items are accurate.  All of our items are non-refundable unless there is negligence on behalf of the listing, which includes misrepresentation of the item.

 

      • If a customer requests a refund due to negligence,  (you) the seller, will be responsible for return shipping costs and the item will not be relisted on our website.  A return request may also impact your ability as a seller to sell on our website in the future and may impact any active listings you have.